30% off first year
DMSI Support Desk — License-Verified Customer Support, Built In
Stop switching between your store and a separate help desk. Support Desk brings license-aware customer support directly into WordPress.
What DMSI Support Desk Does
The problem it solves
Generic help desk tools — Zendesk, Freshdesk, third-party WordPress support plugins — don’t know anything about your customers’ licenses. Every support ticket requires you to manually ask “What plugin do you have? What version? Is your license active?” before you can even begin troubleshooting. Customer context lives in one system, support lives in another.
The solution
Support Desk integrates directly with DMSI DDLS. When a customer submits a ticket from their customer portal, the ticket automatically includes their product name, installed version, license key, activation status, and purchase history. Your agents see everything they need before reading the first word of the ticket. No context-switching, no manual lookups.
Who it’s for
WordPress plugin developers, theme shops, and software businesses that sell through DMSI DDLS and want a proper support workflow without paying for external help desk software or dealing with the friction of disconnected systems.
Key Features
- Portal-based ticketing — Customers submit tickets from their existing DMSI DDLS portal — no separate account or login required.
- License verification — Every ticket shows product name, installed version, license status, and purchase history — automatically, before you read the first word.
- Agent workflow — Ticket queue, agent assignment, internal notes, canned responses, tags, and bulk actions — a full-featured agent workflow in WordPress.
- Knowledge base — Built-in public knowledge base with article editor, search, and ticket deflection — suggest relevant articles before a ticket is even submitted.
- SLA tracking — Define response and resolution time targets. SLA timers run automatically. Breach alerts notify admins before an SLA is missed.
- CSAT ratings — Automated customer satisfaction surveys on ticket closure. CSAT scores per agent, per product, and overall — with low-score alerts.
Business Tier
€79 / year
Launch offer: €55 first year — 30% off
- ✓ Annual license — 1 site
- ✓ 1 year of plugin updates
- ✓ 1 year priority support
- ✓ 30-day money-back guarantee
Requirements
- DMSI DDLS (free core plugin) — required
- WooCommerce — required
- WordPress 6.0+
- PHP 8.0+
Works Great With
DMSI Team Management — Assign tickets to specific team members with role-based access. Give support agents queue access without granting full WordPress admin rights.
DMSI Service Management — Pair with Service Management for SLA-backed service contracts. Support tickets can be linked to service contracts for prioritised, contractual support delivery.
Support Desk is part of the Business Bundle — 5 extensions for €249/yr.