DMSI Team Management — FAQ
Common questions about team accounts, roles, permissions, and shared license access.
GETTING STARTED
What is DMSI Team Management?
DMSI Team Management adds multi-user team capabilities to DMSI DDLS. Create teams under a single organization account, assign roles and permissions, and let team members access shared licenses, downloads, and support — all managed from one admin dashboard.
Who is DMSI Team Management for?
- Agencies that need multiple team members accessing client licenses
- Companies purchasing software for their development team
- Organizations that need role-based access control for their DMSI DDLS portal
- Any business where more than one person needs to manage licenses, downloads, or support tickets
How does it differ from standard WordPress user roles?
Team Management adds organization-level structure on top of WordPress users. A team owner purchases licenses, then invites team members who inherit access based on their team role. Standard WordPress roles control admin access; Team Management controls product and license access.
PRICING
How much does DMSI Team Management cost?
€149/year. Includes the plugin, all updates, and priority support.
Is there a launch discount?
Yes — 30% off your first year. You pay €104.30 for the first year, then €149/year on renewal.
Is Team Management included in any bundle?
Yes. Team Management is included in the Business Bundle — 5 extensions for €249/year (save 30% over buying individually).
What happens if I don’t renew?
Existing teams and member access continue working. Team structure, roles, and permissions remain intact. You lose access to updates and support.
FEATURES
How do teams work?
A team owner creates an organization and invites members via email. Each member gets a role (Owner, Admin, Member, or custom roles you define). Members access shared licenses, downloads, and support through their own portal login.
What roles are available?
- Owner — full control, billing, team management
- Admin — manage members, access all licenses and downloads
- Member — access shared licenses and downloads assigned to them
- Custom roles — define your own permission sets
Can team members access shared licenses?
Yes. The team owner’s licenses can be shared with specific members or the entire team. Members activate licenses on their own sites using their team credentials.
Is there a limit on team size?
No hard limit. Team size is determined by the license activation limits of the purchased products. A product with 10 activations can be shared across up to 10 team member sites.
Can I track activity per team member?
Yes. The admin dashboard shows license activations, downloads, and support tickets per team member. When Service Management is also active, time entries are attributed to individual team members.
INSTALLATION
What are the requirements?
- DMSI DDLS (free core plugin) — required
- WooCommerce — required
- WordPress 6.0 or higher
- PHP 8.0 or higher
How do I install Team Management?
- Purchase and download from your DMSI account
- Upload via WordPress Plugins → Add New → Upload Plugin
- Activate the plugin
- Navigate to DMSI → Teams to configure organization settings and roles
How do customers create teams?
After purchasing, customers visit their DMSI DDLS portal and create an organization. They then invite team members by email. Invited members receive a registration link and are added to the team upon signup.
COMPATIBILITY
Does it work with Support Desk?
Yes. Team members can submit and view support tickets through the shared team portal. Admins can see all team tickets. Ticket assignments integrate with team roles.
Does it work with Service Management?
Yes. When both are active, time entries are attributed to individual team members, enabling per-agent billing reports and client-facing breakdowns of who worked on what.
Does it work with Analytics Pro?
Yes. Analytics Pro can break down license activations and usage data by team and team member, giving you visibility into how organizations use your products.
SUPPORT
What support is included?
Priority support is included with your license. Submit tickets through your DMSI account dashboard.
Where can I find the documentation?
Documentation is available at dmsi.gr/docs/dmsi-team-management/. Includes setup guides, role configuration, team invitation workflows, and API reference.
Can I white-label the team portal?
The team portal inherits your site’s branding and theme styling. Custom CSS can be applied for further customization. The portal is part of your WordPress site, not an external service.