Quick Reference
Quick Reference
Daily Tasks Checklist
Last Updated: November 24, 2025Daily Tasks Checklist Quick daily maintenance tasks. Morning Check (5 minutes) Check Dashboard for alerts or warnings Review failed payments from last 24 hours Check Background Jobs page (should show “Scheduled”) Review support tickets or customer inquiries As Needed Process refund requests (suspend/cancel licenses) Extend licenses for good customers Help customers with activation issues Generate...
Weekly Tasks Checklist
Last Updated: November 24, 2025Weekly Tasks Checklist Regular weekly maintenance. Every Monday (15 minutes) Review licenses expiring this week Check for stale activations (90+ days inactive) Review email delivery stats Check subscription renewal success rate Review any failed background jobs Optional Generate weekly sales report Review customer support metrics Check for plugin updates Review system performance Related Topics Daily...
Monthly Tasks Checklist
Last Updated: November 24, 2025Monthly Tasks Checklist Monthly and quarterly maintenance. First Monday of Month (30 minutes) Run monthly reports (revenue, licenses, downloads) Review customer retention metrics Review log retention settings Review and update product configurations Check for WordPress/WooCommerce updates Review backup system Quarterly Tasks Review pricing strategy Analyze churn and renewal rates Review license activation patterns Update documentation...
New Product Setup Checklist
Last Updated: June 25, 2026New Product Setup Checklist Steps when adding a new DDLS product. Setup Steps Create product in WooCommerce In the Licensing tab, enable the features this product needs (each is independent): Enable Licensing — if purchases should generate a license key Enable Support Contract — if purchases should include a support contract Enable Subscriptions — if...
Customer Support Workflow
Last Updated: November 24, 2025Customer Support Workflow Standard process when customer contacts you. Step-by-Step Find customer in DDLS > Customers Check their licenses tab (how many, status, expiration) Check their activations (where they’re using software) Check their support contracts (active or expired) Check order history (payment issues?) Resolve issue using troubleshooting guide Document the resolution in notes Follow up...
License Status Reference
Last Updated: November 24, 2025License Status Reference Quick reference for license statuses. License Statuses Status Meaning Customer Impact active Valid and working Can activate software expired Past expiration date Can’t activate (existing may work) suspended Manually disabled Can’t activate or download cancelled Permanently ended No access revoked Forcibly terminated All access removed Common Actions Status What to Do active...
Subscription Status Reference
Last Updated: December 2, 2025Subscription Status Reference Quick reference for subscription statuses. Subscription Statuses Status Meaning Next Action pending Order placed Awaiting payment active Renewing normally Renewal tracked trial In trial period Will convert or expire past_due Renewal date passed Create renewal order cancelled Customer cancelled No more renewals expired Completed naturally May renew or not Notes “past_due” means...
Activation Status Reference
Last Updated: November 24, 2025Activation Status Reference Quick reference for activation statuses. Activation Statuses Status Meaning Last Check-in Active Currently in use Within 7 days Stale No recent contact 90+ days Inactive Deactivated N/A Stale Detection Activations marked as stale when no check-in for 90+ days. Detected automatically by Stale Activation Cleanup job (daily at 4:00 AM). Actions Status...
Best Practices Summary
Last Updated: December 2, 2025Best Practices Summary Quick reference for best practices. License Management Tier Activation Limit Personal/Blogger 1-3 sites Professional 5-10 sites Agency/Developer 25-100 sites Enterprise Unlimited Customer Service Issue Type Response Time Simple questions 4-8 hours Technical issues 24 hours Payment issues 4 hours Critical bugs Same day Security Rotate API keys every 6-12 months Watch for...
Background Job Status Reference
Last Updated: December 6, 2025Background Job Status Reference Quick reference for background job statuses. Job Statuses Status Indicator Meaning Scheduled Green Job properly scheduled Not Scheduled Red Job missing (auto-reschedules) Running Blue Currently executing Paused Yellow All jobs temporarily stopped Auto-Healing Plugin checks daily for missing job schedules and automatically reschedules them. Job Schedule Frequency Job Every 5 minutes...