Deactivating Sites #
How to free up license slots by deactivating sites.
When to Deactivate #
| Scenario | Action |
|---|---|
| Customer request | Deactivate specific site |
| Stale 90+ days | Deactivate abandoned sites |
| Customer migrated | Deactivate old domain |
| License abuse | Deactivate unauthorized sites |
How to Deactivate (Single) #
- Go to DDLS > Activations
- Find the activation
- Click “Deactivate” in Actions column
- Confirm deactivation
What Happens #
| Effect | Description |
|---|---|
| Status changes | Active -> Inactive |
| License slot freed | Customer can activate new site |
| Software behavior | May show “license deactivated” message |
| Record kept | Activation record preserved for audit |
Deactivation vs. Deletion #
| Action | Effect | Use When |
|---|---|---|
| Deactivate | Marks inactive, keeps record | Normal cleanup |
| Delete | Removes record permanently | Data cleanup after 90+ days |
Customer Self-Deactivation #
Customers can deactivate their own sites:
- In their software (deactivate license button)
- In customer portal (manage activations)
Encourage self-service to reduce support load.