Deleting Activation Records #
Permanently removing activation records.
Deactivate vs. Delete #
| Action | Record | Recovery |
|---|---|---|
| Deactivate | Kept (Inactive status) | Can reactivate |
| Delete | Permanently removed | Cannot recover |
When to Delete #
| Scenario | Recommendation |
|---|---|
| Active activation | DO NOT delete (deactivate first) |
| Recently deactivated | Keep for audit (wait 90 days) |
| Deactivated 90+ days | Safe to delete |
| Test/development data | Delete to clean up |
| Customer GDPR request | Delete all their records |
How to Delete (Single) #
- Go to activation details
- Activation must be Inactive (deactivate first if needed)
- Click “Delete Record”
- Confirm deletion
Bulk Delete #
- Filter to find Inactive activations
- Select multiple
- Bulk Actions > Delete
- Confirm
What’s Lost #
When you delete:
- Activation record removed
- Cannot see historical data
- Audit trail lost for this activation
Keep records for: Legal compliance, support history, analytics.
Data Retention Policy #
Recommended:
| Age | Action |
|---|---|
| 0-30 days inactive | Keep |
| 30-90 days inactive | Keep (customer may return) |
| 90+ days inactive | Safe to delete |