Managing Support Contracts #

How to view, extend, and modify support contracts.

Finding Support Contracts #

Location: DDLS > Customers > [Customer] > Support Contracts tab

Extending Support #

Steps:

1. Find the customer
2. Go to Support Contracts tab
3. Find the contract
4. Click “Extend Contract”
5. Enter duration (days or preset period)
6. Optionally create invoice or mark as complimentary
7. Click Save

Changing Support Level #

Steps:

1. Find the contract
2. Click “Change Level”
3. Select new level
4. System calculates pro-rated pricing (if configured)
5. Choose whether to charge for upgrade
6. Click Save

Creating Support-Only Contract #

For customers who want support without a license:

Steps:

1. Go to Customer > Support Contracts tab
2. Click “Add Support Contract”
3. Select product
4. Set support level
5. Set duration
6. Set pricing
7. Optionally link to existing license
8. Click Create

Quick Actions #

Related Topics #

• Support Contracts Overview
• Support Levels Explained
• Common Support Tasks