Support Contracts Section #
The Support Contracts section of the Customer Portal shows all support contracts associated with the customer's account.
What the Section Shows #
Each support contract entry displays:
- Contract ID
- Support level (e.g., Basic, Professional, Enterprise)
- Associated product
- Bound license (if bound)
- Status
- Expiration date
- Support channels available
Binding UI for Unbound Contracts (New in v2.0.0) #
When a customer purchases a standalone support contract (a product with Enable Support Contract enabled but no license key), the resulting support contract may be unbound — not yet linked to a specific license. The portal provides a binding interface:
- The customer sees a [Bind to License] button next to the unbound contract
- Clicking the button opens a modal showing eligible licenses
- The customer selects a license and clicks [Confirm]
- The contract is bound to the selected license
- A confirmation email is sent to the customer
Contract Statuses #
| Status | Meaning |
|---|---|
| Active | Contract is valid and bound to a license |
| Unbound | Contract is valid but not yet linked to a license (needs binding) |
| Expired | Contract has passed its expiration date |