DMSI Subscriptions Pro Extended Feature

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Subscriptions Pro adds a cancellation survey to the standard cancellation flow.

How Customers Cancel #

1. Customer goes to the Subscriptions section of the portal
2. Clicks Cancel Subscription on the subscription
3. A cancel modal appears
4. If the survey is enabled: survey questions are shown inside the modal
5. Customer selects a cancellation reason (required if survey is required in settings)
6. If applicable: a “Pause instead?” suggestion may appear
7. Customer clicks Confirm Cancellation

The Cancel Modal #

The cancel modal is rendered by templates/portal/cancel-modal.php. It contains:

• Subscription summary (product name, amount, next billing date)
• Survey form (if enabled)
• Pause suggestion (if the reason qualifies)
• Confirm and Cancel buttons

After Cancellation #

• Subscription status changes to cancelled
• Cancellation confirmation email sent
• Win-back campaign starts automatically (if enabled)
• Survey response recorded for analytics