DMSI Subscriptions Pro Feature

When Reactivation Is Available #

The “Reactivate” button appears on cancelled or suspended subscriptions in the portal if:

• The subscription was cancelled or suspended within the last 90 days
• The subscription is not already active

How Customers Reactivate #

1. Customer goes to the Subscriptions section of the portal
2. Finds the cancelled or suspended subscription
3. Clicks Reactivate Subscription
4. A confirmation page appears (template: subscription-reactivate.php)
5. If a win-back discount code is available, it is shown and pre-applied
6. Customer confirms the reactivation

After Reactivation #

• Subscription status returns to active
• Next billing date is set
• Reactivation email sent to the customer
• If a win-back campaign was running, it stops and the reactivation is attributed to it

Email Preferences #

Customers can also manage their email preferences from the portal’s Account section. The email preferences page (subscription-email-preferences.php) allows opting out of specific email types from Subscriptions Pro, such as win-back emails.