Editing an Existing License #
Editing licenses is how you handle customer support requests and make adjustments.
When to Edit Licenses #
Common Tasks:
- Extend expiration due to customer request
- Increase activation limit for growing agency
- Suspend license due to chargeback or terms violation
- Reactivate suspended license after payment received
- Transfer license to different customer
- Update license type
- Add domain restrictions
- Change status
How to Access Edit Mode #
From License List:
- Go to DDLS > Licenses
- Find the license (use filters/search)
- Click the license key
- Opens license detail view
- Click [Edit] button at top
OR:
- Hover over license row
- Click “Edit” in row actions
What Can and Cannot Change #
You CAN Change: #
- Customer (transfers license – be careful!)
- Product (upgrades or downgrades – rare)
- License Type
- Activation Limit (increase or decrease)
- Expiration Date (extend or reduce)
- Status
- Domain Restrictions (if implemented)
- Internal Notes
You CANNOT Change: #
- License Key (immutable – security measure)
- Order ID (historical record)
- Purchase Date (historical)
- Created Date (audit trail)
- Variation (determined by product)
Key Differences from Add New #
1. License Key Field #
- Displays as read-only text
- Shows full key: DMSI-XXXX-XXXX-XXXX-XXXX
- No Generate Key button (key is permanent)
2. Customer Field #
- Can be changed (but triggers confirmation)
- Changing customer = transferring ownership
- Always verify authorization before transferring!
3. Product Field #
- Can be changed (but triggers confirmation)
- Changing product = upgrade or downgrade
- Rare operation – usually create new license instead
4. Activation Limit Changes #
Shows warning if you try to reduce below current usage.
Example: License has 3 sites activated, limit is 5.
- Increase to 10: Allowed, saves immediately
- Decrease to 2: Blocked with error
Error: “Cannot reduce limit below current usage (3 active). Deactivate sites first.”
Solution:
- Go to Activations screen
- Deactivate some sites
- Return to license edit
- Reduce limit
5. Status Changes #
Active to Suspended: Asks “Are you sure?” Suspended to Active: Saves immediately (reactivation) Any to Cancelled: Shows strong warning (permanent)
Cancellation Warning: