License Status Guide #

Understanding the license statuses helps you make the right decisions.

Active Status (Green Badge) #

What It Means:

License is fully functional. Customer can use all features.

Customer Can:

• Activate on new sites (up to limit)
• Download software and updates
• Access customer portal
• Renew subscription (if applicable)
• Use existing activations

When to Use:

• Normal, paid licenses
• After successful purchase
• After resolving payment issues
• After lifting suspension
• Gift licenses ready to use

How License Becomes Active:

• Automatically: When customer completes purchase
• Manually: You create it as Active or change status to Active

Expired Status (Gray Badge) #

What It Means:

License passed its expiration date. System automatically sets this status.

Automatic Status Change:

Background job runs hourly. When current date > expiration date, status changes from Active to Expired.

Note on Lifetime Licenses: Licenses created from a License Type with is_lifetime = true have no expiration date and are never set to Expired by the background job. They remain Active indefinitely.

Grace Period (7 days default):

Customer Can:

• Renew subscription
• Use existing activations
• Cannot activate new sites
• Cannot download updates (after grace ends)

After Grace Period:

• Existing activations stop working
• Downloads disabled
• Portal shows “Expired” warning
• Renewals still accepted

What to Do:

Usually nothing – let customer renew. If customer contacts:

• Offer renewal link
• Offer grace extension (goodwill)
• Offer renewal discount

Manual Extension:

You can extend expiration date. When saved, status automatically changes back to Active.

Suspended Status (Yellow Badge) #

What It Means:

License temporarily disabled by admin action.

When to Suspend:

• Subscription renewal unpaid
• Chargeback filed (pending resolution)
• Suspected fraud (investigating)
• Terms violation (warning period)
• Customer requested pause
• License sharing detected

Customer Can:

• Cannot activate new sites (immediately blocked)
• Cannot download updates (immediately blocked)
• Cannot renew subscription (blocked)
• View license in portal (shows “Suspended”)
• Use existing activations (for 24-48 hours)

Existing Activations:

• Continue working 24-48 hours
• Next license check: Activation fails
• Error: “License suspended. Contact support.”

How to Lift:

Communication:

Always explain why suspended and what’s needed for reactivation.

Cancelled Status (Red Badge) #

What It Means:

License permanently disabled. Final status – cannot be reversed.

When to Cancel:

• Chargeback resolved against you
• Severe terms violation
• Fraud confirmed
• Customer requested refund + cancellation
• Account closure requested

Customer Can:

• Cannot activate any sites
• Cannot download anything
• Cannot renew
• Cannot use existing activations
• View portal (shows “Cancelled”)

This is Permanent:

NO way to reactivate. Only option is creating new license with new key.

Before You Cancel:

• Could this be resolved? Use Suspended instead.
• Is this temporary? Use Suspended instead.
• Is this 100% final? Proceed with Cancel.

Cancellation Warning:

System shows strong warning about permanent action.

Status Comparison Table #

Related Topics #

• [Suspending a License](#)
• [Cancelling a License](#)
• [Extending a License](#)
• [Understanding License Details](#)