Resetting Activations #

Customers sometimes lose access to old sites and can’t deactivate them. Here’s how to help.

Common Scenario #

Customer: “I lost access to my old sites and can’t deactivate them. I’m stuck!”

Option A: Deactivate Specific Sites #

Best when: Customer knows which specific sites are old

Option B: Bulk Deactivate All Activations #

Best when: Customer needs complete fresh start

Which Option to Use? #

Use Option A (Specific Sites):

• Customer knows which sites are old
• Clean, surgical approach
• Preserves valid activations

Use Option B (Bulk Reset):

• Customer lost track
• Needs complete fresh start
• Faster for many activations

Follow-up #

Email customer: “I’ve cleared your old activations. You can now activate on your new sites!”

What Customer Sees #

• Activation count resets (e.g., from 5/5 to 0/5)
• Can immediately activate on new sites
• Old installations stop working on next license check

Related Topics #

• [Managing Activations](#) (Part 7)
• [Common License Management Tasks](#)
• [Increasing Activation Limit](#)