Transferring License Ownership

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Transferring License Ownership

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Transferring License Ownership #

Sometimes licenses need to be transferred from one customer to another.

Common Scenarios #

  • Customer sold their website
  • Company changed ownership
  • Customer changed email addresses
  • Agency transferred project to client
  • Reseller distributed license to end customer

CRITICAL: Verify Ownership First #

Never transfer without explicit written confirmation from current owner.

Verification Steps #

  • Email current customer: “Can you confirm you want to transfer license DMSI-XXXX to newowner@example.com?”
  • Get written confirmation (email reply is fine)
  • Document the authorization

    • Get:

    • Email from customer’s registered address
    • Order number reference
    • Specific authorization: “I authorize transfer of license DMSI-XXXX to newemail@example.com”

    How to Transfer #

  • Verify ownership (see above)
  • Go to DDLS > Licenses
  • Find the license
  • Click [Edit]
  • Change Customer dropdown to new owner
  • System shows confirmation: “Transfer license to newowner@example.com?”
  • Confirm transfer
  • Add internal note: “Transferred from oldowner@example.com to newowner@example.com per customer request – [date]”
  • Click [Update License]

    • What Happens #

    New Owner:

    • Receives email with license key
    • Can access license in customer portal
    • Can manage activations
    • Can download files

    Old Owner:

    • Can no longer access license in portal
    • Loses all license control
    • Cannot reactivate or manage

    Activations:

    • Remain active (don’t auto-deactivate)
    • Continue working normally
    • New owner can manage them

    Security Notes #

    Always verify ownership!

    Transferring without verification exposes you to fraud:

    • Attacker claims to be customer
    • Requests transfer to their email
    • Real customer loses access
    • You face support nightmare

    Protection:

    • Require confirmation from registered email
    • Ask for order number
    • Verify recent communication
    • Document everything

    Email Templates #

    Request Verification:

    Hi [Customer],

    We received a request to transfer license DMSI-XXXX to [new email].
    

    Can you please confirm this is authorized?
    

    Reply to this email with: "I authorize transfer to [new email]"
    

    Thank you!

    Confirm Transfer:

    Hi [Customer],

    Your license DMSI-XXXX has been transferred to [new email] as requested.
    

    The new owner can now access the license in their customer portal.
    

    Thank you!

    Related Topics #

    • [Editing an Existing License](#)
    • [Customer Management](#) (Part 3)
    • [Security Best Practices](#)

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