Editing Existing Products #
Changing licensing settings on existing products affects only future licenses, not existing ones.
What Changes Affect #
| Change | New Purchases | Existing Licenses |
|---|---|---|
| Activation Limit 5 to 10 | Get 10 activations | Still have 5 |
| Duration 12 months to Lifetime | Get lifetime | Still expire in 12 months |
| Support Level Basic to Premium | Marked Premium | Still have Basic |
| Support Duration 12 to 24 months | Get 24 months | Still expire in 12 months |
| License Type changed to different type | Use new type defaults | Still use original settings |
To update existing licenses: Must manually edit each license or use bulk actions.
When to Update Existing Licenses #
Option A: Don’t Update (Most Common) #
- Existing customers bought under old terms
- Honor original purchase agreement
- Only new customers get new terms
- Use when: Terms were part of sale
Option B: Upgrade Existing (Goodwill Gesture) #
- Use when: Improving product value for all customers
Option C: Grandfather Existing (Mixed Approach) #
- New customers get new pricing/terms
- Existing customers keep original terms until renewal
- At renewal, offer new terms OR legacy pricing
- Use when: Changing pricing model
How to Edit a Product #
Changes apply to future purchases immediately.
Related Topics #
- [The Licensing Tab](#)
- [License Settings Explained](#)
- [Common Product Configuration Tasks](#)