Support Contract Settings #

The Support Contract section of the Licensing tab configures bundled support contracts for this product. To access it, enable the Enable Support Contract toggle on the Licensing tab.

Settings #

Enable Support Contract #

Check this to attach a support contract to every purchase of this product. This can be used on any product type — a licensed software product, a standalone support product, or any other product.

Support Level #

Select the support tier for bundled contracts (e.g., Basic, Professional, Enterprise). Support levels are configured under DDLS > Settings > Support Levels.

Support Duration #

Set how long the bundled support contract is valid. Can differ from the license duration (if licensing is also enabled).

Support Channels #

Select which support channels are available (e.g., Email, Phone, Live Chat).

SLA Response Time #

Set the guaranteed initial response time for support requests.

Is Renewable #

Whether customers can renew their support contract independently of the license.