Your subscriptions can have these statuses:

What DMSI Subscriptions Pro Adds

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Subscriptions Pro introduces additional status behavior:

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| Status | Trigger | Meaning |

|——–|———|———|

| Suspended | Grace period expires without payment | Billing suspended, limited access |

| Active (Paused) | Customer requests pause | Status stays active but billing is intercepted |

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Suspended is a core status value added to the DDLS status set by Subscriptions Pro. A suspended subscription has passed its grace period. The customer’s access may be restricted at the product level, and the subscription will auto-cancel after a configurable number of days (default: 30).

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Paused is not a separate status value. Subscriptions Pro keeps the subscription active in the core system but uses an internal flag (is_paused) to intercept the renewal billing cycle. The customer portal shows a “Paused” badge for paused subscriptions.

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Status Flow with Subscriptions Pro:

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Active → (payment fails) → Past Due → (grace period expires) → Suspended → (auto-cancel timer) → Cancelled

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Recovery at any point restores to Active

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Pending #

Order placed, awaiting confirmation. Subscription created but not yet active.

Active #

Currently active, tracking renewal date. License is active. Next renewal date scheduled.

Trial #

In trial period. No billing until trial ends. License is active.

What DMSI Subscriptions Pro Adds

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With Subscriptions Pro, trials have automated management:

– Trial ending reminder emails sent automatically

– Trial converts to paid automatically at end of trial period

– Trial cancellation is tracked with cancellation survey

– Abuse prevention: configurable max trial days

Past Due #

Renewal date passed without payment. Customer is in the grace period.

What DMSI Subscriptions Pro Adds

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With Subscriptions Pro, Past Due subscriptions get:

– Active payment retry schedule (automated)

– Dunning email sequence running in parallel

– Grace period countdown before suspension

Cancelled #

Cancelled by customer or admin. No future billing.

What DMSI Subscriptions Pro Adds

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With Subscriptions Pro:

– Cancellation survey is shown before final cancellation

– Win-back email campaign starts automatically after cancellation

– Customer can reactivate within 90 days (configurable)

– Cancellation reason is stored in the status history log

Expired #

Subscription period ended naturally.

Suspended (added by Subscriptions Pro) #

DMSI Subscriptions Pro Feature

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Suspended status is introduced by Subscriptions Pro. A subscription becomes suspended when:

– The grace period expires (default: 14 days after payment failure)

– All payment retries have been exhausted

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While suspended:

– No billing occurs

– License access may be restricted (depends on core plugin configuration)

– A countdown to auto-cancellation runs (default: 30 days)

– Customer can still pay and be automatically unsuspended