Download Issues #
Problems with file downloads.
Customer Can’t Download Updates #
Step 1: Check Support Contract #
| Support Status | Can Download? |
|---|---|
| Active | Yes |
| Expired | No |
Most common cause of download issues!
Step 2: Check License Status #
Some products require active license for downloads.
Step 3: Check File Exists #
- Go to DDLS > Versions
- Find the version
- Verify file is uploaded
Download Link Expired #
Download links are temporary (typically 24 hours).
Solution: Customer logs in and gets fresh download link.
Download is Corrupted #
| Fix | Steps |
|---|---|
| Re-upload file | Delete and upload again |
| Check file size | Compare with original |
| Clear browser cache | Customer clears cache, re-downloads |