Email Issues #
Problems with email notifications.
Emails Not Being Sent #
Step 1: Check Email Settings #
- Go to DDLS > Settings > Email
- Verify notifications are enabled
- Check From address is valid
Step 2: Test WordPress Email #
- Go to Settings > System Status
- Look for email test
- Or use a plugin like WP Mail SMTP to test
Step 3: Check Email Queue #
- Go to Background Jobs
- Check Email Queue Processing status
- Any errors?
Emails Going to Spam #
Common Causes #
| Cause | Solution |
|---|---|
| From address is gmail.com | Use your domain email |
| No SPF/DKIM records | Configure DNS records |
| Email content flagged | Review email templates |
Recommended #
Use a transactional email service:
- SendGrid
- Mailgun
- Amazon SES
Customer Didn’t Receive Email #
Checklist #
- Check email logs (check WP debug.log or contact support)
- Check customer spam folder
- Verify customer email address is correct
- Test sending to that domain