Getting Help #
When you need additional support.
Before Contacting Support #
Gather Information #
| Info Needed | Where to Find |
|---|---|
| Plugin version | Settings > System Status |
| WordPress version | Dashboard > Updates |
| PHP version | Settings > System Status |
| Error messages | Copy exact text |
| Steps to reproduce | Note what you did |
Check Documentation #
- Search this documentation
- Check FAQ section
- Look at troubleshooting guides
Contacting Support #
What to Include #
- Plugin version
- WordPress version
- Detailed description of issue
- Steps to reproduce
- Screenshots if helpful
- Error messages (exact text)
What Helps #
- Be specific about the problem
- Include all relevant details
- Describe what you’ve already tried
Debug Mode #
For detailed troubleshooting:
- Go to Settings > General
- Enable Debug Mode
- Reproduce the issue
- Check logs
- DISABLE Debug Mode when done