Subscription Issues #
Problems with subscription renewals.
Subscription Past Due #
How Renewals Work in Core #
DMSI DDLS core detects due subscriptions and notifies admin. You then create a renewal order for the customer to pay.
Manual Actions #
- Go to DDLS > Subscriptions
- Find the past due subscription
- Click “Create Renewal Order”
- Send payment link to customer
- Customer pays via WooCommerce checkout
Customer Says “I Didn’t Cancel” #
Check Cancellation Source #
- Go to subscription details
- Check “Cancelled by” field
- Check audit log for who cancelled
| Source | Meaning |
|---|---|
| Customer | Self-service cancellation |
| Admin | You or team member cancelled |
| System | Past due for extended period |
Subscription Not Showing Renewal Due #
Checklist #
| Check | Solution |
|---|---|
| Status is Active? | Must be Active to track renewals |
| Renewal date set? | Check next renewal date field |
| Background jobs running? | Check Action Scheduler |