Automation Logs #
Every time an automation rule fires, the system creates a log entry. These logs are accessible from the Automations admin screen and provide a record of all automated activity.
Accessing Logs #
- Go to Services > Automations.
- Click the Logs tab at the top of the screen.
What the Log Captures #
Each log entry contains:
| Field | Description |
|---|---|
| Timestamp | Date and time the automation ran |
| Rule Name | Which automation rule fired |
| Trigger | The trigger condition that caused it to fire |
| Target | The specific record that matched (request ID, contract ID, etc.) |
| Action Taken | What the system did (request created, notification sent, escalation created) |
| Result | Success or failure, with an error message if failed |
Filtering Logs #
Logs can be filtered by:
- Date range – Narrow to a specific time window
- Rule – View logs for a single automation rule
- Result – Filter to show only successes or only failures
Using Logs for Troubleshooting #
If an automation rule is not behaving as expected, the logs are the first place to check:
- If a log entry exists with Result = Failure, the error message column explains why the action could not be completed
- If no log entry exists for an expected run, verify the rule status is Active and that the trigger conditions actually matched
- If the rule is firing too frequently or for unintended records, review the conditions configuration
Log Retention #
Automation logs are retained for 90 days by default. Older entries are purged by the background cleanup job. This retention period is not currently configurable in the UI.