Dashboard Widgets Reference #
The Service Management dashboard contains 10 widgets. This page provides a quick reference for all widgets and what each one shows.
What DMSI Service Management Adds
All 10 widgets are new. None of them exist in the Core DDLS dashboard. They are rendered only when the Service Management plugin is active.
Widget Summary Table #
| # | Widget Name | What It Shows |
|---|---|---|
| 1 | Contract Status | Breakdown of contracts by status (active, expiring, expired) |
| 2 | Hour Usage | Visual representation of hour consumption across active contracts |
| 3 | Open Requests | Live count of requests in open statuses, with backlog breakdown |
| 4 | Staff Workload | Request assignments distributed across service staff members |
| 5 | Alerts | Consolidated list of overdue requests, expiring assets, and hour threshold alerts |
| 6 | Revenue Metrics | Contract value totals: monthly recurring value, total contracted value, effective hourly rate |
| 7 | SLA Compliance | Percentage of requests meeting SLA response and resolution targets |
| 8 | Satisfaction Trends | Average satisfaction rating over time, recommend rate |
| 9 | Recent Activity | Chronological log of recent events (new requests, status changes, notes) |
| 10 | Quick Stats | Summary numbers: total active contracts, open requests, assets expiring soon |
Widget Interaction #
Some widgets include links that navigate to filtered views of the underlying data. For example, clicking a status in the Contract Status widget navigates to the Contracts list filtered by that status.
Loading Performance #
Each widget queries the database independently. On sites with large data volumes (thousands of requests or hundreds of contracts), the dashboard may take a few seconds to load. There is no lazy loading — all 10 widgets load together on page render.