Open Requests Widget #
The Open Requests widget shows the current number of service requests that require attention.
What DMSI Service Management Adds
The service request system is entirely new to this extension. This widget surfaces the live backlog at a glance.
What the Widget Shows #
The widget displays a total open request count and a breakdown by status:
| Status | Meaning |
|---|---|
| New | Submitted but not yet assigned to a staff member |
| Assigned | Assigned to a staff member, work not yet started |
| In Progress | Actively being worked |
| On Hold | Paused, awaiting customer response or external input |
Overdue Indicator #
Requests that have passed their due date without reaching completed or cancelled status are highlighted separately within the widget. The overdue count is shown as a distinct number, not included in the regular status breakdown.
A non-zero overdue count warrants immediate attention. The Overdue Checker background job runs every hour to keep overdue detection current.
Drill-Down #
Clicking the total count or any individual status count navigates to the Services > Requests list pre-filtered by that status. Clicking the overdue count navigates to a filtered view showing only overdue requests.