What is DMSI Service Management? #
DMSI Service Management is a premium Category B extension for the DMSI-DDLS Core plugin. It transforms a WordPress site into a full service operations platform, enabling managed service providers and IT support teams to track contracts, log billable time, manage customer assets, and handle service requests from a single admin interface.
What DMSI Service Management Adds
DMSI-DDLS Core handles client records, licensing, and the customer portal framework. DMSI Service Management extends that foundation with hour-based service contracts, support request tracking, SLA enforcement, customer asset monitoring, and automation rules. Without DMSI-DDLS Core installed and active, this extension cannot function.
Who Uses This Plugin? #
- Administrators configure contracts, SLA templates, service types, and automation rules.
- Service staff view and update assigned requests, log billable time, and communicate with customers.
- Customers access their contracts, submit requests, and view assets through the customer portal.
What It Does #
| Capability | Description |
|---|---|
| Service Contracts | Hour-allocated contracts sold via WooCommerce, with real-time balance tracking |
| Service Requests | Numbered support tickets (SR-1001, SR-1002…) with status, priority, and time logging |
| Billable Time Logging | Time entries that automatically deduct hours from a contract balance |
| Customer Assets | Domain, SSL, hosting, and custom assets with expiration reminders |
| SLA Templates | Response and resolution targets with business-hours configuration |
| Automations | Schedule-based and event-based rules that trigger actions automatically |
| Customer Portal | Self-service portal pages at /customer-portal/services/ |
| Dashboard Widgets | 10 widgets covering contract status, request activity, alerts, and SLA compliance |
| Email Notifications | 11 configurable notification types for contracts, requests, assets, and escalations |