Selling Contracts via WooCommerce #

What DMSI Service Management Adds
DMSI Service Management registers a custom WooCommerce product type called service_contract. When a customer purchases this product type, a service contract is automatically created and linked to their account. This removes the need for manual contract creation after each sale.

Creating a Service Contract Product #

1. Go to Products > Add New in the WordPress admin.
2. Enter a product name (for example, “10-Hour Support Block”).
3. In the Product Data panel, change the product type dropdown to Service Contract.
4. Click the Service Contract tab that appears in the Product Data panel.

Service Contract Product Fields #

What Happens on Order Completion #

When a WooCommerce order containing a service_contract product moves to Completed status:

1. The system reads the product’s service contract settings
2. A new contract is created and linked to the order’s customer
3. The contract is assigned a number in SVC-YYYY-NNNNN format
4. Hours are allocated based on the product’s Hours Allocated value
5. The SLA template and renewal period from the product are applied
6. A contract-created notification is sent to the customer (if enabled)

The customer can view their new contract immediately from the customer portal.