This document describes the pause and resume flow from the customer’s perspective on the WooCommerce My Account portal.

📌 What This Extension Adds: The pause UI elements — button, duration modal, and confirmation emails — are all injected by Subscriptions Pro into the standard WooCommerce My Account subscription view.

Finding the Pause Button #

Customers navigate to My Account → Subscriptions and click on an active subscription. In the subscription detail view, they see a Pause Subscription button alongside the standard Cancel button. The Pause button is only shown when:

• The subscription is in active status
• The customer has not exhausted their pause allowance for the year
• The pause feature is enabled in admin settings

Duration Selection Modal #

Clicking Pause Subscription opens a modal overlay with:

• A brief explanation of what pausing does
• A dropdown or button group with the configured duration options (default: 30 days, 60 days, 90 days)
• A Confirm Pause button and a Cancel link

Confirmation and Emails #

After confirming the pause:

1. The modal closes and the subscription view refreshes showing the updated status badge (Paused).
2. The pause end date is displayed: “Your subscription will automatically resume on [date].”
3. A pause confirmation email is sent to the customer’s registered email address.

Resuming Early #

Customers may also choose to resume their subscription before the scheduled end date. A Resume Now button replaces the Pause button for paused subscriptions. Clicking it triggers an immediate resume and adjusts the next billing date accordingly.

Reaching the Pause Limit #

When a customer has used all allowed pauses for the year, the Pause Subscription button is replaced with an informational notice: “You have used all available pauses for this subscription year. Pauses reset on [date].”