WP-Cron Jobs #
| Job Hook | Schedule | Purpose |
|---|---|---|
dmsi_sd_email_polling | Every 15 min | IMAP polling |
dmsi_sd_sla_monitor | Every 5 min | SLA monitoring |
dmsi_sd_auto_escalation | Hourly | Auto-escalate SLA-violated tickets |
dmsi_sd_metrics_recalc | Daily | Recalculate dashboard metrics |
dmsi_sd_ticket_cleanup | Daily | Archive/delete old tickets |
dmsi_sd_rating_reminder | Daily | Send CSAT surveys |
dmsi_sd_license_validation | Twice daily | Re-validate license |
Custom intervals: dmsi_sd_every_5_minutes (300s), dmsi_sd_every_15_minutes (900s).
Consider real server cron on high-traffic sites.