How Support Desk Integrates with DDLS Core #
Hooks consumed from DDLS Core:
| Hook | Action |
|---|---|
dmsilm_license_created | Clears customer context cache |
dmsilm_license_expired | Sets expiry warning |
dmsilm_license_renewed | Clears warning, refreshes cache |
dmsilm_license_suspended | Sets suspension warning |
dmsilm_customer_created | Initializes support profile |
dmsilm_customer_updated | Busts context cache |
dmsilm_customer_deleted | Anonymizes open tickets (GDPR) |
dmsilm_download_failed | Optionally auto-creates ticket |
Customer context cached in transient, invalidated on hooks. GDPR: customer deletion anonymizes open tickets.