Before You Install #

DMSI Support Desk requires the following before installation:

Optional but recommended:
– PHP imap extension — required for Email-to-Ticket polling. If not installed, email polling will be disabled and an admin notice will appear.
– MySQL with FULLTEXT indexing support — enables full-text search on tickets and Knowledge Base articles. Falls back to LIKE queries if unavailable.
– WP-Cron — required for all background jobs (SLA monitoring, email polling, metrics recalculation). Without WP-Cron, these jobs will not run automatically.

Important: If DMSI DDLS Core is not active when DMSI Support Desk is activated, the plugin will deactivate itself automatically and show an admin error notice.