Before You Uninstall — Export Your Data #
⚠️ Data Warning: Uninstalling DMSI Support Desk permanently deletes all plugin data. There is no undo. Export your data before proceeding.
Recommended exports before uninstalling:
– Tickets — Use Support Desk → Reports → Export CSV to download all ticket data.
– Knowledge Base — Copy or export KB article content from Support Desk → Knowledge Base.
– SLA Policies — Note your custom SLA settings under Settings → SLA.
What Uninstalling Removes #
When you delete DMSI Support Desk from WordPress Admin → Plugins → Delete, the plugin’s uninstall.php script runs automatically and permanently removes:
| Item | Details |
|---|---|
| 8 database tables | wp_dmsilm_support_tickets, wp_dmsilm_support_replies, wp_dmsilm_support_attachments, wp_dmsilm_support_timeline, wp_dmsilm_kb_articles, wp_dmsilm_canned_responses, wp_dmsilm_sla_policies, wp_dmsilm_sd_email_message_ids |
| All plugin options | All dmsi_sd_* options are deleted from wp_options (settings, license data, IMAP credentials) |
| User roles & capabilities | The support_agent role and both support_agent and support_manager capabilities are removed from all users |
| WP-Cron jobs | All 7 scheduled background jobs are cleared |
| Uploaded attachments | All ticket attachments stored in the WordPress uploads directory are deleted |
Uninstall Steps #
- Export your data (see above) — this is your only opportunity to preserve ticket history.
- Go to WordPress Admin → Plugins.
- Deactivate DMSI Support Desk.
- Click Delete.
- Confirm the deletion prompt.
Note: Deactivating the plugin (without deleting) only clears the scheduled WP-Cron jobs. No data is removed on deactivation. Data removal only occurs when the plugin is fully deleted.