Customer Satisfaction Survey #

When a ticket is resolved, DMSI Support Desk can automatically send a CSAT survey email after a configurable delay (default: 24 hours).

The email contains a unique link to a standalone rating page:

/support/rate/{ticket_id}/{token}/

This page does not require login. Presents a 1–5 star rating and optional comment field.

CSAT scores feed into the Reports & Metrics dashboard.