Support Portal URLs #
All support portal pages live under the DDLS Core customer portal.
| Page | URL |
|---|---|
| Submit a ticket | /customer-portal/?section=support&view=submit |
| My tickets list | /customer-portal/?section=support&view=my-tickets |
| Single ticket | /customer-portal/?section=support&view=ticket&id={ticket_id} |
| Knowledge Base home | /customer-portal/?section=support&view=kb |
| KB category | /customer-portal/?section=support&view=kb-category&cat={slug} |
| KB article | /customer-portal/?section=support&view=kb-article&slug={slug} |
| Rate a ticket (CSAT) | /support/rate/{ticket_id}/{token}/ |
Legacy URLs: Old
/support/*URLs issue 301 redirects to the new portal URLs automatically.