How Customers Submit Tickets #
Customers submit tickets through the portal form at /customer-portal/?section=support&view=submit.
| Field | Required | Notes |
|---|---|---|
| Subject | Yes | Brief description |
| Description | Yes | Full details |
| Category | Conditional | Required if Require Category is enabled |
| Priority | Conditional | Only shown if Customers Can Set Priority is enabled |
| Attachments | No | Up to configured file types and size limits |
After submission: Ticket number assigned immediately, auto-reply sent, draft auto-saved via AJAX.