Email (IMAP) Tab #
Configure email-to-ticket polling. Requires PHP imap extension.
| Setting | Default | Description |
|---|---|---|
| IMAP Host | (blank) | Mail server hostname |
| IMAP Port | 993 | Port number |
| Encryption | ssl | ssl or tls |
| Username | (blank) | Email account login |
| Password | (blank) | AES-256-CBC encrypted |
| Polling Frequency | 15 min | Check interval (5-15 min) |
Emails matching Re: [TICK-YYYYMMDD-XXXXX] become replies; others create new tickets. Duplicate prevention via message ID tracking.