Linking Tickets to DDLS Core Service Requests #
DMSI Support Desk integrates with the DDLS Core Service Management module via the DMSI_SD_Service_Management class.
The sm_service_request_id Field #
Every ticket in wp_dmsilm_support_tickets has an sm_service_request_id column.
| Column | Type | Description |
|---|---|---|
sm_service_request_id | BIGINT(20) UNSIGNED | Foreign key linking this ticket to a DDLS Core service request. NULL if not linked. |
User-Visible Behavior #
- Linked tickets — Reference appears in ticket detail view.
- Automatic sync — Status changes sync to linked service request.
- Unlinked tickets — Operates as standalone support ticket.
Note: Requires DDLS Core’s Service Management module to be active.