Understanding Ticket Numbers #

Every ticket is automatically assigned a unique ticket number:

{PREFIX}-{YYYYMMDD}-{XXXXX}

Example: TICK-20260323-00001

• PREFIX — Default TICK. Configurable under Settings → General → Ticket Prefix.
• YYYYMMDD — Date the ticket was created.
• XXXXX — Sequential number (zero-padded to 5 digits), resets per prefix per day.

This format appears in all email notifications (customers can reply to emails using the Re: [TICK-YYYYMMDD-XXXXX] subject to add a reply to the existing ticket).