Common Issues #
Windows SmartScreen warns when I run the installer #
The current build is not yet code-signed, so Windows may show a SmartScreen prompt. Choose More info → Run anyway. The download from your My Account page is the official installer.
Windows notifications don’t appear #
Make sure notifications are enabled for Flexible in Windows Settings → System → Notifications, and inside Flexible under Settings → Notifications. Focus Assist / Do Not Disturb can also suppress them.
Two devices won’t find each other for sync #
- Open the Sync screen on both devices — each is only discoverable while its Sync screen is open.
- For Wi-Fi, confirm both devices are on the same network and that Wi-Fi sync is enabled on both.
- For Bluetooth, turn Wi-Fi sync off, keep both apps in the foreground, and make sure Bluetooth and the nearby-devices permission are granted.
My license won’t activate #
- Check your internet connection — activation contacts the DMSI license server.
- Confirm the key is entered exactly as in your confirmation email.
- If the license is already active on another PC, deactivate it there first.
The AI assistant returns an error #
- Verify your API key and selected model in Settings → AI Assistant.
- For Local (Ollama), make sure Ollama is running and the chosen model has been pulled.
- Anthropic/OpenAI errors about quota or billing come from your provider account.
I forgot my vault master password #
Vault entries cannot be recovered without the master password (that is what keeps them secure). You can reset the vault to start over, which permanently deletes its entries. See Encrypted Vault.
Still stuck? #
Contact support through your My Account page.