Every member of a customer team has one of two roles: Team Admin or Team Member.

Customer-Side Feature
These roles apply within a customer’s team license and are completely separate from the staff roles in the admin panel.

Team Admin #

The Team Admin role is for the person who manages the team. The original purchaser of the team license is always added as the first Team Admin.

Team Admins can:

• View all team members
• Send invitations to new members
• Remove members from the team
• Change a member’s role (promote to admin or demote to member)
• View the Usage Report

At least one Team Admin must always exist. You cannot demote the last remaining admin or remove them from the team.

Team Member #

The Team Member role is for regular users who share access to the license.

Team Members can:

• View the team member list (read-only)
• View their own usage data
• Use the license for its intended purpose

Team Members cannot invite others, remove members, or change roles. They have no management capabilities.

Multiple Admins #

A team can have more than one Team Admin. This is useful for larger teams where management responsibilities should be shared.

To promote a Team Member to Team Admin:

• (‘ol’, ‘Go to My Team.’)

• (‘ol’, “Click Change Role next to the member’s name.”)

• (‘ol’, ‘Select Team Admin.’)

1. Confirm.