Privacy Policy

Privacy Policy – Content

Last Updated: May 2026

Introduction

Dream Makers Software Innovations (“DMSI”, “we”, “us”, “our”) operates the website dmsi.gr. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

Our Commitment: We are committed to protecting your privacy and handling your data in an open and transparent manner.

Location: We are based in Greece, European Union, and comply with the General Data Protection Regulation (GDPR) and Greek data protection laws.

Jurisdiction: Any disputes relating to this Privacy Policy are subject to the exclusive jurisdiction of the Courts of Athens, Greece.

Contact: For privacy questions, contact us at privacy@dmsi.gr

1. Who We Are

Company Name: Dream Makers Software Innovations (DMSI)

Website: https://dmsi.gr

Location: Greece, European Union

Data Controller: Dream Makers Software Innovations is the data controller responsible for your personal data.

What We Do: We develop software tools and WordPress plugins for developers and digital product creators.

2. What Data We Collect

2.1 Information You Provide Directly

When you create an account:

  • Name
  • Email address
  • Username
  • Password (encrypted)
  • Company name (optional)

When you make a purchase:

  • Billing name and address
  • Email address
  • Company information (if provided)
  • Order details

Payment Information:

  • Payment details are processed by third-party payment gateways (Stripe, PayPal, etc.)
  • We do not store credit card numbers or payment credentials
  • We receive confirmation of payment status only

When you contact us:

  • Name and email address
  • Subject and message content
  • Any information you choose to include in your message

When you subscribe to our newsletter (if applicable):

  • Email address
  • Name (optional)
  • Subscription preferences

2.2 Information Collected Automatically

Website Usage Data:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website/source
  • Date and time of visit
  • Geographic location (country/city level)

Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website. See Section 4 (Cookies) below.

2.3 WordPress-Specific Data

Comments: When visitors leave comments on our site, we collect:

  • Name, email address, and website (if provided)
  • Comment content
  • IP address and browser user agent string (for spam detection)
  • An anonymized string created from your email address (hash) may be provided to Gravatar to display your profile picture

Media: If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.

User Accounts: For users who register on our website, we store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time (except username).

2.4 WooCommerce Data (Customer Orders)

When you purchase products from our website:

  • Order details (products purchased, prices, dates)
  • Customer details (name, email, billing address)
  • Order history and purchase records
  • Download activity (for digital products)

3. How We Use Your Data

3.1 To Provide and Improve Our Services

  • Process and fulfill your orders
  • Deliver digital products and software
  • Manage customer accounts
  • Provide customer support
  • Respond to your inquiries
  • Send transactional emails (order confirmations, receipts, account notifications)
  • Improve our website and services
  • Troubleshoot technical issues

3.2 For Business Operations

  • Maintain security and prevent fraud
  • Comply with legal obligations
  • Enforce our Terms of Service
  • Resolve disputes
  • Protect our rights and property

3.3 For Marketing (With Your Consent)

  • Send promotional emails about new products, features, or offers
  • Display relevant content and advertisements
  • Conduct surveys or request feedback

Note: You can opt out of marketing communications at any time. Transactional emails (order confirmations, etc.) cannot be opted out as they are necessary for service delivery.

3.4 Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract performance: To fulfill our obligations when you purchase from us
  • Legitimate interests: To operate and improve our business
  • Legal obligation: To comply with laws and regulations
  • Consent: For marketing communications and optional data collection

4. Cookies and Tracking

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better experience and understand how our website is used.

4.2 Types of Cookies We Use

Essential Cookies (Required):

  • Authentication cookies (when you log in)
  • Security cookies
  • Shopping cart cookies (WooCommerce)
  • Session cookies

These cookies are necessary for the website to function and cannot be disabled.

Functional Cookies:

  • Remember your preferences
  • Remember items in your cart
  • Remember your login for convenience

Analytics Cookies (If Used):

  • Track website usage and performance
  • Understand visitor behavior
  • Improve our website

4.3 WordPress Default Cookies

Comment Cookies: If you leave a comment, you may opt-in to save your name, email, and website in cookies for convenience. These last one year.

Login Cookies: When you log in, we set cookies to save your login information and screen display choices:

  • Login cookies last for two days
  • Screen options cookies last for one year
  • “Remember Me” option extends login for two weeks

Editing Cookies: If you edit or publish content, a cookie indicating the post ID is saved (expires after 1 day).

4.4 Third-Party Cookies

Payment Gateways: Stripe, PayPal, or other payment processors may set their own cookies. See their privacy policies for details.

Embedded Content: Articles may include embedded content (videos, images) from other websites (YouTube, Vimeo, etc.). These websites may collect data about you and set cookies. We have no control over their practices.

4.5 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies
  • Accept only certain cookies
  • Delete cookies after each session

Note: Blocking essential cookies may prevent parts of the website from working properly.

5. How We Share Your Data

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Service Providers

We share data with trusted service providers who assist us in operating our website and business:

Payment Processors:

  • We use third-party payment gateways (such as PayPal, Stripe, or others) to process payments
  • These processors may be located outside the EU (including the USA)
  • They process payments on our behalf and have access to payment information
  • They are bound by their own privacy policies and PCI-DSS compliance
  • Payment information is processed by them and not stored on our servers

Email Service Providers (If Used):

  • For sending transactional and marketing emails
  • They have access to names and email addresses

Hosting Provider:

  • Our website is hosted by SiteGround
  • They have access to all data stored on our servers

Analytics Services (If Used):

  • Google Analytics or similar services
  • They collect anonymized usage data

5.3 Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

  • Comply with legal obligations or court orders
  • Protect and defend our rights or property
  • Prevent fraud or security issues
  • Protect the safety of users or the public

5.4 Business Transfers

If DMSI is involved in a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

6. Data Storage and Security

6.1 Where We Store Your Data

Server Location: Our website is hosted by SiteGround on servers located in the Netherlands (European Union). We use a Content Delivery Network (CDN) to serve static content (images, CSS, JavaScript) globally for performance, but your personal data remains stored on EU servers.

Data Transfer: If you are located outside the EU, your data may be transferred to and stored on servers in the EU (Netherlands). By using our website, you consent to this transfer. When you use certain payment processors, your payment information may be transferred outside the EU (including to the USA), as those processors are located there.

6.2 How We Protect Your Data

We implement appropriate technical and organizational measures to protect your data:

  • SSL/TLS encryption for data transmission
  • Secure password storage (hashed and encrypted)
  • Regular security updates
  • Access controls and authentication
  • Regular backups
  • Firewall and intrusion detection

Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6.3 Data Retention

How Long We Keep Your Data:

Comments: Comments and metadata are retained indefinitely (for spam detection and comment approval).

User Accounts: Personal information is stored as long as your account is active. You can request deletion at any time.

Orders: Order data is retained for legal and tax purposes (typically 10 years as required by Greek law).

Logs: Website logs and analytics data are retained for 90 days.

Backups: Backup copies may be retained for 30 days for disaster recovery.

7. Your Rights (GDPR)

If you are a resident of the European Union, you have the following rights under GDPR:

7.1 Right to Access

You have the right to request a copy of the personal data we hold about you.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal data.

7.3 Right to Erasure (“Right to be Forgotten”)

You have the right to request deletion of your personal data, except where we are legally required to retain it (e.g., for tax purposes).

7.4 Right to Restriction

You have the right to request that we restrict processing of your personal data in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transfer it to another controller.

7.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests.

7.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time.

7.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Hellenic Data Protection Authority (Greece) or your local supervisory authority.

7.9 How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@dmsi.gr with:

  • Your name and email address
  • The right you wish to exercise
  • Proof of identity (if necessary)

We will respond within 30 days.

8. International Users

8.1 Users Outside the EU

If you are located outside the European Union:

Data Transfer: Your data may be transferred to and stored in the EU (Greece). We ensure appropriate safeguards are in place.

Your Rights: While we comply with GDPR for all users, your rights may be governed by your local data protection laws.

Contact: For questions about international data transfers, contact privacy@dmsi.gr

8.2 Users in Specific Regions

California (CCPA): If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Contact privacy@dmsi.gr for more information.

Other Jurisdictions: We strive to comply with applicable data protection laws worldwide. Contact us for specific questions about your region.

9. Children’s Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, contact us at privacy@dmsi.gr and we will delete the information.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

Embedded Content: Articles on our site may include embedded content from other websites (videos, images). This content behaves as if you visited those websites directly, and they may collect data about you.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Notification: We will notify you of significant changes by:

  • Posting a notice on our website
  • Updating the “Last Updated” date at the top of this policy
  • Sending an email (for material changes)

Your Responsibility: Please review this Privacy Policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:

Email: privacy@dmsi.gr

General Contact: info@dmsi.gr

Website: https://dmsi.gr

Response Time: We will respond to privacy inquiries within 30 days.

13. Supervisory Authority

For EU Residents:

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Hellenic Data Protection Authority:

Hellenic Data Protection Authority Kifisias Ave. 1-3 11523 Athens Greece Website: https://www.dpa.gr

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Greece and the European Union.

Any disputes relating to this Privacy Policy or our data practices are subject to the exclusive jurisdiction of the Courts of Athens, Greece.

End of Privacy Policy