DMSI Support Desk

Description

Customer Support With Full License Context

DMSI Support Desk is a ticket-based customer support system designed for digital product vendors. Every support interaction is linked to the customer’s licenses, orders, and subscription history — so your team sees the full picture before typing a single reply.

Key Features

• Ticket management — create, assign, prioritize, and resolve support tickets from one dashboard
• License-aware context — see the customer’s active licenses, subscription status, and purchase history on every ticket
• Priority and status tracking — configurable priority levels and workflow states
• Communication history — full conversation threads with internal notes
• Customer portal — let customers submit and track their own tickets

Built for DMSI DDLS

Support Desk pulls license and subscription data directly from DMSI DDLS. When a customer submits a ticket, your team instantly knows what products they own, whether their license is active, and their full support history.

Requirements

• WordPress 6.0+
• PHP 7.4+
• DMSI DDLS 1.0.0+ (required)