Terms of Service

Terms of Service

Last Updated: May 2026

TERMS OF SERVICE

Introduction

These Terms of Service (“Terms”) govern your use of the Dream Makers Software Innovations (“DMSI”, “we”, “us”, “our”) website at dmsi.gr and the purchase and use of our products and services.

By accessing our website, creating an account, or purchasing our products, you agree to be bound by these Terms. If you do not agree, do not use our website or services.

Contact: For questions about these Terms, contact us at info@dmsi.gr

1. Acceptance of Terms

By using our website or services, you confirm that:

  • You are at least 18 years old or have parental/guardian consent
  • You have the legal capacity to enter into binding contracts
  • You will comply with all applicable laws and regulations
  • All information you provide is accurate and current

2. Description of Services

DMSI provides:

  • Software products (WordPress plugins and extensions)
  • Digital downloads and updates
  • Support contracts and technical assistance
  • Hosting services (when available)
  • Related services and documentation

We reserve the right to modify, add, or discontinue any services with reasonable notice.

3. User Accounts

3.1 Account Creation

To purchase products or access certain services, you must create an account:

  • Provide accurate and complete information
  • Maintain the security of your password
  • Notify us immediately of unauthorized access
  • You are responsible for all activity under your account

3.2 Account Termination

By You:

  • You may close your account at any time
  • Contact us at info@dmsi.gr to request account closure
  • Purchased products remain accessible according to their license terms

By Us:

  • We reserve the right to suspend or terminate accounts for:
    • Violation of these Terms
    • Fraudulent activity or payment disputes
    • Abuse of services or resources
    • Illegal activity
    • Non-payment (for subscription services)
  • We will provide notice when possible, except for fraud or illegal activity
  • No refunds are provided for terminated accounts

4. Purchases and Payments

4.1 Pricing

All prices are listed in EUR and are subject to change with notice. Price changes do not affect existing purchases or active subscriptions until renewal.

4.2 Payment

We accept payment through third-party payment processors (such as PayPal, Stripe, or others). You agree to:

  • Provide accurate payment information
  • Pay all charges at the prices in effect when incurred
  • Pay applicable taxes
  • Comply with the payment processor’s terms

4.3 Subscriptions

For subscription-based products or services:

  • Billing: Charged automatically at the start of each billing period
  • Renewal: Auto-renews unless cancelled before renewal date
  • Cancellation: You may cancel anytime; cancellation takes effect at end of current period
  • Failed Payments: We will attempt to process failed payments; services may be suspended after multiple failures

4.4 Refunds

Due to the nature of digital products, all sales are generally final. However, we will consider refund requests on a case-by-case basis for:

  • Product defects or technical problems preventing use
  • Billing errors or duplicate charges
  • Purchases made in error (within 48 hours)

To request a refund, contact us at info@dmsi.gr within 14 days of purchase with:

  • Order number and details
  • Reason for refund request
  • Description of any issues encountered

EU Customers: Under EU Consumer Rights Directive 2011/83/EU, you have a 14-day right of withdrawal from digital content purchases. For digital products where you request immediate delivery, you will be asked at checkout to explicitly consent and acknowledge that delivery commences before the withdrawal period expires. Once delivery of digital content has begun with your explicit consent, the right of withdrawal is forfeited. See our Refund Policy for full details.

4.5 Upgrades and Downgrades

Upgrades:

  • You may upgrade your plan at any time
  • You will be charged the prorated difference for the remaining period
  • Gain immediate access to higher-tier features

Downgrades:

  • Downgrades are processed at the end of your current billing period
  • You retain access to your current plan until expiration
  • Next billing cycle reflects the lower rate
  • No refunds or credits for mid-term downgrades

5. Products and Licenses

5.1 Product Types

We offer several types of products:

Free Software (GPL Licensed):

  • DDLS plugin and similar products
  • Licensed under GNU General Public License v2 or later
  • Free to use, modify, and redistribute under GPL terms
  • Updates provided indefinitely
  • Community support via WordPress.org

Paid Extensions (Proprietary):

  • Premium extensions and add-ons
  • Proprietary license, not GPL
  • May not be redistributed or resold
  • Updates provided during active license period
  • Licensed per site or domain as specified

Support Contracts:

  • Technical support services only
  • Does not include software
  • Access to support tickets and priority response
  • Active only during contract period

Hosting Services:

  • Server resources, backups, and infrastructure (when available)
  • Active only during paid period
  • Subject to fair use policies

Bundles:

  • Combinations of multiple products and services
  • Each component governed by its respective terms

5.2 License Terms

For Free Software (GPL):

  • You receive all rights under GPL v2+
  • May use on unlimited sites
  • May modify and redistribute
  • No warranty or support guarantee

For Paid Extensions/Other Software:

  • License is non-exclusive and non-transferable
  • May use only on licensed number of sites (1, 5, 10, or unlimited as specified)
  • May not redistribute, resell, or share
  • Updates provided during active license period
  • After expiration: software continues to function but receives no updates
  • Source code access for modification (personal use only)

For Support Contracts:

  • Access to technical support for specified products
  • Support provided only for current product versions
  • Response times as specified in your plan
  • Expires at end of contract period

For Hosting Services:

  • Access to server resources and infrastructure
  • Storage and bandwidth limits as specified
  • Fair use policy applies
  • Data backup included

5.3 Updates and Version Support

Updates:

  • Free software: Updates provided indefinitely
  • Paid software: Updates provided during active license/subscription
  • Support contracts: Updates to support terms/procedures with notice

Version Support:

  • We provide support only for current versions
  • Old versions may be discontinued with 12 months notice
  • Deprecated versions continue to function but receive no updates
  • We do not guarantee compatibility with future WordPress/PHP versions

End-of-Life Process:

  • When discontinuing a product, we provide at least 12 months notice
  • Product continues to function but receives no updates after EOL date
  • Archive downloads may remain available for existing customers

5.4 Compatibility

You are responsible for:

  • Ensuring compatibility with your WordPress installation
  • Testing updates in staging before production
  • Maintaining compatible WordPress and PHP versions
  • Resolving conflicts with other plugins/themes

We strive to maintain compatibility but do not guarantee compatibility with:

  • Future WordPress or PHP versions
  • Third-party plugins or themes
  • Custom or modified installations
  • Unsupported server configurations

6. Intellectual Property

6.1 Ownership

All content, features, and functionality of our website and proprietary products (excluding GPL-licensed software) are owned by DMSI and protected by:

  • Copyright
  • Trademark
  • Trade secret
  • Other intellectual property laws

6.2 Restrictions

You may not:

  • Copy, modify, or distribute proprietary products (except as licensed)
  • Reverse engineer or decompile (except GPL software or as legally permitted)
  • Remove copyright or proprietary notices
  • Use our trademarks without permission
  • Frame or mirror our website content

6.3 User Content

If you submit content to our website (comments, reviews, forum posts):

  • You retain ownership of your content
  • You grant us a non-exclusive license to use, display, and distribute your content
  • You represent that you have rights to submit the content
  • You are responsible for your content

7. User Conduct

You agree not to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Distribute malware or malicious code
  • Attempt to gain unauthorized access to our systems
  • Abuse, harass, or threaten others
  • Spam or send unsolicited messages
  • Scrape or harvest data from our website
  • Use our services for illegal activities
  • Resell or redistribute proprietary products without authorization
  • Share login credentials or license keys

Violation may result in account termination and legal action.

8. Hosting Services (When Available)

8.1 Service Terms

For hosting services:

  • Services active only during paid period
  • Subject to resource limits (storage, bandwidth)
  • Fair use policy applies
  • Backup included but not guaranteed

8.2 Acceptable Use

You may not use hosting services for:

  • Illegal content or activities
  • Excessive resource consumption
  • Malware or security threats
  • Spam or phishing
  • Copyright infringement
  • Adult content (if prohibited by host)

8.3 Data and Backups

Your Responsibility:

  • Maintain your own backups
  • Download and migrate your data before cancellation

Our Responsibility:

  • Provide backup service (when included)
  • Retain data for 30 days after cancellation
  • Permanently delete data after retention period

No Guarantee: While we perform regular backups, we do not guarantee data recovery.

8.4 Service Suspension

We may suspend hosting services for:

  • Non-payment (after grace period)
  • Terms violation
  • Security threats
  • Excessive resource use

Grace Period: Typically 7 days for payment issues with notice.

9. Support Services

9.1 Scope of Support

Support includes:

  • Technical assistance with our products
  • Bug reports and troubleshooting
  • Configuration guidance
  • Documentation access

Support does not include:

  • Custom development or modifications
  • Third-party plugin/theme support
  • Server administration (unless hosting service)
  • Training or consulting (unless purchased separately)

9.2 Support Channels

  • Free Software: Community support via WordPress.org forums
  • Paid Products: Email support during active license/contract
  • Priority Support: Faster response times (when purchased)

9.3 Support Requirements

To receive support:

  • Must have active license or support contract
  • Must use current product version
  • Must provide system information and error details
  • Must follow troubleshooting steps

9.4 Response Times

Response times vary by plan:

  • Free community support: Best effort, no guarantee
  • Standard support: 24-48 hours (business days)
  • Priority support: Same business day (when purchased)

10. Disclaimers and Warranties

10.1 “As Is” Disclaimer

OUR SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability
  • Uninterrupted or error-free operation

10.2 No Guarantee

We do not guarantee that:

  • Our services will be uninterrupted or error-free
  • Defects will be corrected
  • Our services are free from viruses or harmful components
  • Results will meet your requirements

10.3 GPL Software

GPL-licensed software is provided WITHOUT ANY WARRANTY as required by the GPL license. See the GPL license text for full warranty disclaimer.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

11.1 No Consequential Damages

WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

  • Lost profits or revenue
  • Lost data
  • Business interruption
  • Loss of goodwill
  • Cost of substitute services

11.2 Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR €100, WHICHEVER IS GREATER.

11.3 Exceptions

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you. Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by law

12. Indemnification

You agree to indemnify and hold harmless DMSI, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Your content or conduct

13. Modifications to Services

We reserve the right to:

  • Modify, suspend, or discontinue any service
  • Change features or functionality
  • Update pricing for new purchases
  • Discontinue support for old versions

Notice: We will provide 30 days notice for material changes affecting existing customers.

No Liability: We are not liable for any modification, suspension, or discontinuation of services.

14. Changes to Terms

We may update these Terms from time to time. Changes will be effective:

  • Immediately for new users
  • 30 days after notice for existing users

Notification: We will notify you of significant changes by:

  • Posting notice on our website
  • Updating the “Last Updated” date
  • Sending email (for material changes)

Acceptance: Continued use after changes constitutes acceptance of updated Terms.

15. Termination

15.1 By You

You may terminate your account anytime by contacting info@dmsi.gr. Upon termination:

  • Your account will be closed
  • You will lose access to services requiring an account
  • Purchased products remain accessible per their license terms
  • No refunds for remaining subscription periods

15.2 By Us

We may terminate your account immediately for:

  • Terms violations
  • Fraudulent activity
  • Illegal conduct
  • Non-payment

We may terminate with 30 days notice for:

  • Discontinuation of services
  • Other business reasons

15.3 Effect of Termination

Upon termination:

  • Access to subscription services ends
  • Licenses for purchased software may continue (per license terms)
  • Hosted data retained for 30 days, then permanently deleted
  • Unpaid fees become immediately due

15.4 Survival

Sections of these Terms that by their nature should survive termination will survive, including: intellectual property, disclaimers, limitations of liability, indemnification, and governing law.

16. Privacy

Your use of our services is also governed by our Privacy Policy, available at dmsi.gr/privacy-policy.

By using our services, you consent to our collection and use of information as described in the Privacy Policy.

17. Third-Party Services

Our services may integrate with or link to third-party services (payment processors, hosting providers, etc.). We are not responsible for:

  • Third-party services or content
  • Their privacy practices or terms
  • Their availability or functionality

Your use of third-party services is subject to their terms and privacy policies.

18. Governing Law and Jurisdiction

18.1 Governing Law

These Terms are governed by the laws of Greece and the European Union, without regard to conflict of law principles.

18.2 Jurisdiction

Any disputes arising from these Terms or your use of our services are subject to the exclusive jurisdiction of the Courts of Athens, Greece.

18.3 EU Consumers

Nothing in these Terms affects your statutory rights as a consumer under EU law, including your right to bring proceedings in your country of residence.

19. Dispute Resolution

19.1 Informal Resolution

Before filing any formal claim, please contact us at info@dmsi.gr to seek informal resolution. We will attempt to resolve disputes amicably within 30 days.

19.2 Formal Proceedings

If informal resolution fails, disputes will be resolved through the Courts of Athens, Greece, as specified above.

19.3 No Class Actions

You agree to resolve disputes individually. You may not bring claims as part of a class action, consolidated action, or representative action.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any purchase-specific terms, constitute the entire agreement between you and DMSI.

20.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

20.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

20.4 Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations without restriction.

20.5 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control (natural disasters, wars, strikes, government actions, etc.).

20.6 Language

These Terms are written in English. Any translations are for convenience only. In case of conflict, the English version prevails.

21. Contact Information

For questions, concerns, or notices regarding these Terms:

Email: info@dmsi.gr

Website: https://dmsi.gr

 

End of Terms of Service