WooCommerce Support Plans for the Stores We Build
Once your store is live, it needs ongoing care: updates, backups, security checks, and someone to ask when something breaks. Our WooCommerce support plans cover the stores we build and host, so your support comes from the people who set your store up. They are optional: if you would rather maintain the store yourself, you can.
Basic - €20/month (excluding taxes)
- Daily: backup
- Monthly: software updates, security scan checks, broken-link checks
- Quarterly: form checks, backup verification, fixing 404 errors
- Yearly: updating any reference to the current year
- Support: by email, in the order requests arrive
Enhanced - €45/month (excluding taxes) - Recommended
Everything in Basic, plus:
- Monthly: page-load speed checks, spam comment removal
- Quarterly: image and graphics checks, testing on laptop, tablet and mobile, testing in all major browsers
- Yearly: design update suggestions, if needed
- Support: by email, in the order requests arrive, plus one 30-minute screen-sharing session a month (TeamViewer)
Premium - €80/month (excluding taxes)
Everything in Enhanced, plus:
- Monthly: Google Analytics report, security report, remote backup copy
- Support: priority, by email, WhatsApp and TeamViewer, plus two 30-minute screen-sharing sessions a month
You can send a request any time. Screen-sharing sessions run Monday to Friday, 09:00-19:00 Eastern European Time (UTC+2, UTC+3 in summer). We work in English. There is no phone support.
WooCommerce Support Plans: Common Questions
Do you offer phone support?
No. Support is by email on every plan, and Premium adds WhatsApp and TeamViewer. Enhanced and Premium also include monthly screen-sharing sessions, so we can look at an issue together on your screen.
When can I reach you?
You can send a request any time. Screen-sharing sessions run Monday to Friday, 09:00-19:00 Eastern European Time (UTC+2, UTC+3 in summer).
Which plan is right for my store?
It depends on how much your store changes and how quickly you want issues caught. Basic covers the essentials, Enhanced adds speed, device and browser checks and a monthly session, and Premium adds reports, priority support over WhatsApp and TeamViewer, and a second session. Tell us about your store in the quote form and we will recommend one.
Do I need a support plan?
No. Support is optional. If you know WordPress and want to maintain the store yourself, you can. We recommend a plan, because a store needs regular updates, backups and checks.
Can I get a support plan for a site you did not build?
No. Our plans cover the stores we build and host, because we know how those stores are put together and they run on our hosting, where daily backups are automatic. If you move your store to another host, the support plan ends.