Priority Support is an optional monthly add-on for Claudius Corp customers who want guaranteed response times and direct access to the DMSI team.
Service Level Agreement
- 48-hour guaranteed response time (business days)
- 5 support tickets per month
- All Claudius Corp editions covered
How to Use Priority Support
- Purchase Priority Support from the DMSI shop
- Your support plan is automatically linked to your Claudius Corp license
- Submit tickets from your Customer Portal on dmsi.gr
- Your ticket enters the priority queue — handled before standard requests
What Priority Support Covers
- Setup and configuration help
- Workflow and agent troubleshooting
- Feature usage questions
- Bug reports and workarounds
What It Doesn’t Cover
- Custom development or feature builds
- Third-party integrations not built by DMSI
- Unsupported system configurations
Standard Support
All Claudius Corp licenses include free support via the DMSI documentation and direct contact at support@dmsi.gr.