Extending a License #

One of the most common customer support tasks is extending license expiration dates.

Common Scenarios #

Customer requests:

• “My license expired while I was on vacation”
• “Can you extend it while I resolve my payment issue?”
• “I’m a loyal customer, can you give me a grace period?”

Step-by-Step Guide #

For Annual Licenses #

Instead of picking a specific date, add 365 days to current expiration.

Example:

• Current expiration: Dec 1, 2025
• New expiration: Dec 1, 2026

Goodwill Extensions #

7-30 Days: Common and appreciated by customers
30-90 Days: For special circumstances
90+ Days: Consider refund or credit instead

What Happens When You Extend #

Status Changes:

• If status was “Expired”, it automatically changes to “Active”
• If status was already “Active”, it stays Active

Customer Sees:

• Updated expiration date in customer portal
• Can activate new sites immediately (if was expired)
• Downloads re-enabled (if were disabled)
• Software continues working

No Email Sent Automatically:

You should manually email customer to confirm extension.

Note on Lifetime Licenses #

If a license was created from a License Type with is_lifetime = true, the Expiration column shows “Never” and the expires_at field is null. These licenses do not need extension and will not appear in expiring-soon filter results.

Related Topics #

• [Editing an Existing License](#)
• [Common License Management Tasks](#)
• [License Status Guide](#)