Suspending a License #

Suspending temporarily disables a license. Unlike cancellation, suspension is reversible.

When to Suspend #

Common Reasons:

• Customer issued chargeback (pending resolution)
• Subscription renewal not paid
• Suspected fraud (investigating)
• Terms violation (warning period)
• Customer requested temporary pause
• License sharing detected (warning)

How to Suspend #

What Happens to Customer #

Immediately:

• Cannot activate new sites
• Cannot download updates
• Cannot renew subscription
• Portal shows “License Suspended” message

Within 24-48 Hours:

• Existing activations stop working
• Software checks license and fails
• Customer sees error: “License suspended. Contact support.”

How to Reactivate #

Customer regains access immediately.

Suspended vs. Cancelled #

Suspended:

• Temporary
• Reversible
• Can be reactivated
• Use for payment issues, investigations, warnings

Cancelled:

• Permanent
• Cannot be reversed
• License key unusable forever
• Use only for confirmed fraud, finalized chargebacks

Communication #

Always tell customer why license was suspended:

Examples:

• “License suspended due to unpaid renewal. Please pay your renewal order to reactivate.”
• “License suspended pending chargeback investigation. Will resolve within 5 business days.”

Related Topics #

• [Cancelling a License](#)
• [License Status Guide](#)
• [Common License Management Tasks](#)