Cancelling a License (Permanent) #

Cancellation is a permanent action that cannot be undone. Use this only for final situations.

When to Cancel #

Valid Reasons:

• Chargeback resolved against you (permanent)
• Severe terms violation (piracy, abuse)
• Fraud confirmed (not suspected – confirmed)
• Customer requested refund + cancellation
• Account closure requested

IMPORTANT: This is Permanent #

There is NO way to reactivate a cancelled license.

The only option is creating a completely new license with a new license key.

Before You Cancel #

Ask yourself:

• Could this be resolved? (If yes, use Suspended instead)
• Is this temporary? (If yes, use Suspended instead)
• Is this 100% final? (If yes, proceed with Cancel)

Consider “Suspended” for:

• Payment issues (might be resolved)
• Chargebacks (might be won)
• Investigations (might be innocent)
• Temporary violations (might be corrected)

How to Cancel #

Cancellation Warning #

System shows strong warning:

Cancel License?
This is permanent and cannot be undone.
Customer loses all access immediately
Activations stop working
License key becomes unusable forever
Consider "Suspended" instead for temporary holds

[Back] [Yes, Permanently Cancel]

What Happens #

Immediately:

• All activations stop working (on next license check)
• Downloads disabled permanently
• Customer portal shows “Cancelled – Contact Support”
• Renewal button hidden/disabled
• License key becomes unusable

Forever:

• Cannot be reactivated
• Cannot be renewed
• Customer must purchase new license with new key

After Cancelling #

Related Topics #

• [Suspending a License](#)
• [License Status Guide](#)
• [Common License Management Tasks](#)