Helping with Lost License Keys #

Customers often lose their confirmation emails and can’t find their license keys.

Common Scenario #

Customer: “I lost my confirmation email and can’t find my license key!”

Fastest Solution #

Time: Under 1 minute

Alternative: Resend License Email #

If there’s a “Resend License Email” button on license detail page:

Multiple Licenses #

If customer has multiple licenses:

Ask customer:

• “Which product do you need the key for?”
• “What’s your order number?”
• “When did you purchase?”

Verification #

Always verify customer identity before providing license keys:

Verify:

• Email matches customer record
• Customer can provide order details
• Request came from registered email address

Never provide license keys to:

• Unverified email addresses
• Third parties without authorization
• Suspicious requests

Customer Portal Alternative #

Instead of sending the key, you can direct customer to portal:

“Please log in to your customer portal at [portal URL]. All your licenses are listed there.”

Benefits:

• Customer can access anytime
• See all their licenses
• Manage activations themselves
• Download latest versions

Related Topics #

• [Customer Management](#) (Part 3)
• [Customer Portal](#) (Part 17)
• [Common License Management Tasks](#)