Portal Sections #
The portal is divided into six sections. Customers navigate between sections using the left sidebar.
Dashboard #
The Dashboard is the portal home screen. It gives customers a quick overview of their account:
- Summary of license statuses (active, expired, etc.)
- Recent download activity
- Subscription renewal dates
Licenses #
The Licenses section lists all licenses associated with the customer’s account.
For each license, customers can see:
- License key
- Product name (and variation, if applicable)
- License status (Active, Expired, Suspended, etc.)
- Number of activations used vs. the activation limit
- Expiration date
Customers can click into a license to view full details and manage their activated sites (if activation management is enabled in portal settings).
Downloads #
The Downloads section lets customers download software files associated with their account. A file is available for download when:
- The customer has an active license for the product, and
- If the product requires an active support contract for downloads, the customer also has an active support contract
If a product is configured with “Requires Support for Downloads” enabled, the file will not appear for customers whose support contract has expired.
Subscriptions #
The Subscriptions section displays subscription information for products the customer has purchased on a recurring billing basis. Customers can view:
- Subscription status
- Next renewal date
- Billing history
Depending on portal settings, customers may also be able to manage their subscription renewals from this section.
Support Contracts #
> Version note: This section was labeled “Support” before v1.2.1. It was renamed to “Support Contracts” in v1.2.1 to avoid a naming conflict with the Support Desk extension.
The Support Contracts section shows customers their active and expired support contracts, including contract start and end dates.
Account #
The Account section allows customers to view their account information and update their email preferences.