Asset Renewal Reminders #

DMSI Service Management sends automated email reminders before an asset reaches its expiration date, using a dedicated background job.

How Reminders Work #

One of the eight background jobs runs daily and checks all assets for upcoming expiration dates. When an asset’s expiration date falls within a configured threshold, the job:

1. Sends an asset-expiring-soon email notification to the customer
2. Records the send date in the Last Reminder field on the asset record
3. Does not send duplicate reminders for the same threshold window

Default Reminder Schedule #

By default, reminders are sent at two points before expiration:

These defaults match the asset alert thresholds configured in Services > Settings > Alerts.

Configuring Reminder Days #

To change when reminders are sent:

1. Go to Services > Settings > Alerts.
2. Find the Asset Expiration Reminders section.
3. Set the number of days for the first and second reminders.
4. Click Save Settings.

The background job reads these settings on each run, so changes take effect the next time the job executes.

Enabling the Notification #

The asset-expiring-soon notification must be enabled for reminders to be sent:

1. Go to Services > Settings > Notifications.
2. Find Asset Expiring Soon and toggle it on.
3. Click Save Settings.

Recipient of the Reminder #

Reminder emails are sent to the customer associated with the asset. The email contains the asset name, type, and expiration date, along with a link to the customer portal assets page.