Get Up and Running in 5 Steps #

• [ ] 1. Activate the plugin and verify no error notices appear in the admin.
• [ ] 2. Enter your license key under DDLS Core → License.
• [ ] 3. Configure a support email address under Support Desk → Settings → General.
• [ ] 4. Review SLA policies under Support Desk → Settings → SLA (defaults are pre-seeded).
• [ ] 5. Assign the support_agent role to your support staff under Users.

Once these steps are done, your customers can submit tickets via the Customer Portal at /customer-portal/?section=support&view=submit.